Handout 6 - The Conflict Ladder

Through the brain-storming, you should be able to identify four levels:


LEVEL FOUR: 

Very angry, shouting, absolutely no control and can get violent.

LEVEL THREE: 

Quite angry, arguing and tone is loud. May use sarcastic language.

LEVEL TWO: 

Disagree, are able to talk but in an ‘upset’ tone, explain what you feel.

LEVEL ONE

Angry, do not say anything but body language says it.

  • Highlight the importance of better self-awareness regarding individual responses to conflict situations 
  • Disconflict-resolution methods
  • Establish that creative ways of solving conflict lead to a win-win situation
     
Session: