Through the brain-storming, you should be able to identify four levels:
Very angry, shouting, absolutely no control and can get violent.
Quite angry, arguing and tone is loud. May use sarcastic language.
Disagree, are able to talk but in an ‘upset’ tone, explain what you feel.
Angry, do not say anything but body language says it.
- Highlight the importance of better self-awareness regarding individual responses to conflict situations
- Disconflict-resolution methods
- Establish that creative ways of solving conflict lead to a win-win situation